餐旅服務人員常用英語100句
1-1 見面招呼
1-1-1
A：你好嗎？ How are you doing?
B：很好。 Pretty good. I'm OK.
1-1-2
A：很高興見到你。 Nice to meet you.
B：我也很高興見到你。 Nice to meet you, too.
1-2 平常招呼
1-2-1
A：您好。 Hello.
B：您好。 Hi.
1-2-2
A：早安。 Good morning. 午安。 Good afternoon. 晚安。 Good evening.
B：早安。 Good morning. 午安。 Good afternoon. 晚安。 Good evening.
1-2-3
A：最近還好嗎？ How are you doing?
B：很好。謝謝。 I'm fine. Thank you.
1-2-4
A：最近還好嗎? What's up?
B：沒什麼。 Nothing. 沒事(一切如舊)。 Nothing new.
1-3 自我介紹
A：您好，我叫王大偉。 Hello. My name is Wang Da-wei. 你叫什麼名字？ What's your name?
B：我的名字叫湯姆。 My name is Tom.
1-4 表達感謝
A：謝謝你。 Thank you.
B：不客氣。 You're welcome.
1-5 感到抱歉
A：抱歉。 Sorry.
B：沒關係。That's OK.
1-6 請求幫忙
A：可不可以幫我一個忙？ Can you help me?
B：好啊，當然可以。 Yes, sure.
1-7 告退、打岔、借過
A：對不起，告辭一下，打個岔，借過。 Excuse me.
B：沒問題。 Sure.
1-8 請再說一遍 Pardon? 請再說一遍 Say that again.
1-9 請稍候請等一下。One moment, please. Wait a moment.
1-10 問時間
A : 現在幾點鐘？ What time is it? What time do you have? Do you have the time?
B：三點十分。 It's 3:10 (three ten).
1-11 談天氣
今天天氣不錯。 Nice day. 今天好冷（好熱）。 It's cold (hot).
1-12 告辭 再見。
Good-bye. 祝你有個美好的一天。 Have a nice day.
1-13 問是否會英語(國語)
A：你會說英語嗎？ Do you speak English? 你會說國語嗎? Do you speak Chinese?
B：會，一點點。 Yes, just a little.
2、餐旅人員常用語句
2-1 預訂飯店房間 櫃台常用語句
1. 需要我效勞嗎？ May I help you?
2. 您想訂什麼時候？ When do you need the room?
3. 這個，我查看看。Well, let me check.
4. 很抱歉，客滿了。 I'm sorry. We're all booked today.
5. 是的，有空房。Yes, there's a vacant room.
6. 一晚150美元外加百分之十的服務費。 It's 150 US dollars a night plus a 10% service charge.
7. 您的大名是？ Your name, please.
8. 請拼您的姓。Please spell your last name.
9. 您何時入住？ When would you like to check in?
10. 您的預約將保留至下午二點。 Your booking will be reserved until 2 p.m. 謝謝您的來電。Thank you for calling.
旅客常用語句
1.我有預訂。I have a reservation.
2.今天早上電話訂的。I called this morning to book a room.
3. 一晚收費多少？ How much do you charge for a night? How much is the room rate?
4. 有沒有較便宜的房間？ Do you have anything cheaper?
5. 還有空房嗎？ Do you have a room available?
實況模擬對話
A：來來飯店訂房部。 Lai Lai Sheraton Hotel, Reservations. 有什可效勞的嗎？Can I help you?
B：您們今晚有沒有房間? Do you have a room free for tonight?
A：有。單人房還是雙人？ Yes. A single or a double?
B：單人房。 A single room. 費用怎麼算？ What is the rate?
A：美金150元一晚外加百分之十服務費。 It's 150 U.S. dollars a night plus a 10% service charge.
B：好吧。我決定預訂。OK, I'll take it.
A：請問大名？ Your name, please?
B：我名字是大衛‧強森。My name is David Johnson.
A：請再把您的姓唸一次。 Please say your family name again?
B：強森。 Johnson.
A：Johnson 怎麼拼呢？ How do you spell “Johnson”?
B：J-O-H-N-S-O-N
A： 謝謝。什麼時候來住？ Thank you. When would you like to check in?
B：我中午以前會到。I'll be there by noon.
A：您的訂房將會保留到下午二點。 Your booking will be reserved until 2 p.m.
