tomjay936 2011-1-9 15:37
如何開創有意義的互動歷程？請看「溝通十箴言」(英文)
一、表達內心的感受：說出自己的感情、痛苦、想法、期望。<br>
1. Communicate your inner reality: express your emotion, pain, thoughts and expectations.<br>
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二、避免負面情緒：絕不批評、不責備、不抱怨、不攻擊、不說教；不給溝通劊子手留地步。<br>
2. Avoid negative emotions: Do not criticize, do not blame, do not grumble, do not attack, do not preach, do not give communication-killer a foothold.<br>
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三、彼此尊重：彼此尊重是人際溝通的基石，若一方出現不尊重的言行時，另一方應適時地請求對方給予尊重，否則很難溝通。<br>
3. Respect one another: Being respectful is the corner stone in interpersonal communications. If one side starts behaving disrespectfully, the other side should seek appropriate moment to bring up the desire of respect, otherwise the communications cannot continue properly.<br>
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四、不口出惡言：絕不以惡言傷人。<br>
4. Do not let unwholesome words come out of your lips: never to slash others with harsh words.<br>
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五、不說不該說的話：溝通不能夠信口雌黃、口無遮攔。<br>
5. Do not say any word you should not say: Communication is not blabbering, uttering any thing that comes to you without any control.<br>
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六、氣頭上不談溝通：生氣時不易作出正確的決定，情緒中說雙方的溝通常無好話。<br>
6. Do not communicate in anger: When one is controlled by anger, no proper decisions could result. No good communication can come out of unleashed anger.<br>
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七、理性的溝通：不理性只有爭執，其結果對溝通無濟於事。<br>
7. Communicate with reason: Without reason, there is only argument, it would not bear any fruitful communications.<br>
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八、覺醒認錯：若自知說錯話、做錯事，在無可彌補的傷害尚未造成時，認錯道歉。承認己錯是溝通的消毒劑，可解凍、改善、轉化、透明人際溝通問題。<br>
8. Own up personal guilt: Once you realize any offense, improper words, actions, immediately ask for forgiveness before irreparable damages occur. Confessing of ones own mistakes is the antiseptic of communication, it can defrost, improve, transform and allow transparency in communications.<br>
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九、愛與智慧：愛，是最偉大的治療師，智慧使人不故步自封、固執己見。<br>
9. Love and wisdom: Love is the greatest therapist, wisdom forbids a person from being stubborn and self-righteous.<br>
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十、等待成果：若人際關係尚無轉機，需要耐心等待；急躁，只會治絲益棼。良好的人際關係成果不會從天上掉下來，還是需要靠自己合宜的表現努力去爭取。<br>
10. Waiting for the fruit: If there is still no break-through in communications, patience is in order. Impatience can only mess up the situation. No perfect inter-personal relationship would drop down from the sky. In order to reach that stage, one has to work hard on improving ones own performance, accumulating credit for better communications.<br>
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從今天起，讓我們選用溝通十箴言，讓溝通無限延伸。<br>
Starting today, let us apply the ten proverbs of communications. Let positive communications develop without any hindrances.